Delivery and Fitting
Kasari Velvet Ivory
Our standard delivery times within mainland Britain are:
- 5 working days for stock rugs
- 7 working days approx for broadloom
- An average of 5 weeks for rugs & runners bordered in Britain
- An average of 12 weeks for products colour matched or made-to-measure at source
- For all bespoke products Jacaranda will confirm lead times at the point of order.
All standard deliveries must be to a business address with good access for HGV's. For broadloom deliveries, the driver will require help with unloading and delivery is to the ground floor access point only.
Please call our office for prices and times for 'express' or 'special' deliveries within Britain, as well as deliveries to Europe and further afield.
Our labour intensive processes are integral to the creation of our 'characterful' textures and wonderful natural colours. They cannot and do not set out to mirror the uniformity of 'machine made' carpet. Any slight variations in colour and weave in our products are part of their 'handmade character' rather than 'faults'.
At Jacaranda we take quality control very seriously and each roll or rug is checked and rechecked. Despite our best efforts however the odd genuine error does slip through and strange things can happen in transit.
Please ensure that all products are checked and any problems reported within 48 hours of delivery. If your floorcovering arrives with damaged packaging, please note the damage on the delivery note before signing for reciept. If you have any doubts about the product, please phone our office before fitting. Jacaranda cannot take responsibility for problems reported after the carpet has been cut and fitted.
Use good quality solid underlay. For areas less than 25m2, stretch onto double grippers. For areas over 25m2, carpets should be secured by the double stick method. All cut edges should be sealed using seaming cement and heat seaming tape should be used for all seams and joins. Any variations to standard fitting procedure appear on the relevant product pages (Abha, Heavy Velvet, Rampur, Ranila, Satpura Stripe and Simla).