Bespoke rug order process:
To perfect customer colours and designs takes time, with CAD’s, poms and strike-offs sent from Nepal for approval. Please assume 6 weeks to agree all details, and a further 18 weeks for production. Large rugs can take longer.
When you contact Jacaranda to discuss your order you will be asked to confirm:
Our staff will provide a quote, and will advise of any surcharge or lead-time implications for colour matches or CAD designs. Once you agree the quote, Jacaranda will commission a CAD drawing for sign off by the client.
For custom colours, Jacaranda will provide colour poms for sign off by the client. Once these are agreed, it takes 6 weeks approximately to hand-knot a strike off or segment of the rug for customer approval. These are normally 30x30cm, but size and shape will vary with design. Once this strike off has been signed as approved and returned to Jacaranda, will we begin to hand-knot your rug and we will email you a picture of your rug taking shape on the loom. Jacaranda’s Himalayan rugs take 18 weeks on average from strike-off approval, through hand-knotting, washing, and finishing, to delivery. Very large rugs can take longer. But we believe that when you receive your own, unique Himalayan work of art, you will agree that it is very much worth the wait.
Please telephone Jacaranda to order our Himalayan sample box or discuss your choices. Or you may visit our London showroom or Northamptonshire head office to:
If you want ‘working’ black and white copies of our Himalayan hand-knotted rugs, please download from the relevant product page.
Natural fibres will fade over time and this may be accelerated by exposure to strong light. This should be taken into consideration when choosing rugs for areas that experience strong light or direct sunlight
While every effort is made to manufacture to the correct size, slight variations are unavoidable and natural fibres can shrink as they move to a different climate. Himalayan hand-knotted rug sizes may vary by up to +/-5%. They are not recommended for inset locations.
Jacaranda is happy to reserve stock rugs for up to 48 hours.
DELIVERY LEAD TIMES