Ordering from Jacaranda
Natural Weave Hexagon Ebony
Bordered in Black Linen
Simla Charcoal Rug
Jacaranda supplies broadloom carpets, rugs and runners to retailers and interior designers. If you are a trade customer please contact our office for orders and quotes. If you are a consumer do please make contact too, as we can put you in touch with one of our trade customers in your local area.
When choosing your carpet, please consider the following:
Colours can be matched to the swatches within Jacaranda's Colour Book or to fabrics, paint samples or pantones. There is a small 'matching charge' so that Jacaranda can provide colour swatches for customer approval. Production times for colour matched products are 3 months on average, but Jacaranda will confirm lead time and price for each individual order.
Pets and Pulled Loops
Cats and dogs can 'pull' loops in loop-pile or cut & loop carpets. Owners of very 'active' pets could consider one of Jacaranda's cut-pile designs instead.
All velvet carpets may occasionally show pile reversal. This is a natural phenomenon where local conditions where a carpet is laid, cause sections of carpet pile to change direction, so reflecting the light differently. Despite a great deal of research, no common manufacturing process has been found to cause pile reversal so it is not a manufacturing fault. Pile reversal may change appearance but will not affect wear.
Natural fibres will fade over time and this may be accelerated by exposure to strong light. Natural undyed colours may fade more than dyed ones. This should be taken into consideration when choosing carpets for areas that experience strong light or direct sunlight.
At point of order:
Jacaranda is happy to reserve stock for 48 hours.
While every effort is made to manufacture to the correct size, slight variations are unavoidable and natural fibres can shrink as they move to a different climate. For broadloom we advise that the customer order 3% more length than is required. Hand-woven rug sizes may vary by up to 2.5% and Himalayan by up to 5%.
As with all natural products, colours may vary slightly between production batches. Please state at time of order where carpet cuts are to adjoin, so ensuring that those cuts are supplied from the same colour batch. The colour of samples may also change over time especially if exposed to strong sunlight. If an exact colour match is essential, please reserve stock and ask Jacaranda to send a cutting from that batch, we will be happy to oblige.