Terms of Business

Jacaranda Carpets Limited. Registered in England. Company registration no 4774828. VAT no 815 804825

Jacaranda supplies carpets and rugs to quality minded retailers and interior designers.  If you are a potential trade customer, then please Contact Us requesting further information or a visit from one of our agents.

While Jacaranda is happy to supply information and samples to consumers and end users, we are not able to sell product direct.  Members of the public should contact Jacaranda’s office via the Contact Us page, requesting details of Jacaranda stockists in their area. 

All customers should be aware of Jacarada’s terms of business as follows:

Stock Reservation

Jacaranda is happy to reserve stock for 48 hours.

Delivery

Our standard delivery times within mainland Britain are:

  • 5 working days for stock rugs
  • 7 working days approx for broadloom
  •  An average of 5 weeks for rugs & runners bordered in Britain
  • An average of 12 weeks for products colour  matched or made-to-measure at source
  • For all bespoke products Jacaranda will confirm lead times at the point of order.

 

All standard deliveries must be to a business address with good access for HGV’s. For broadloom deliveries, the driver will require help with unloading and delivery is to the ground floor access point only.

 

Prices and lead- times for ‘express’, ‘special’ or overseas deliveries are available on request.

Size Tolerance

While every effort is made to manufacture to the correct size, slight variations are unavoidable and natural fibres can shrink as they move to a different climate. For broadloom we advise that the customer order 3% more length than is required. For rugs please advise at the time of order if a very exact size is required.

Colour Variation

As with all natural products, colours may vary slightly between production batches. Please state at time of order where carpet cuts are to adjoin, so ensuring that those cuts are supplied from the same colour batch. The colour of samples may also change over time especially if exposed to strong sunlight. If an exact colour match is essential, please reserve stock and ask Jacaranda to send a cutting from that batch, we will be happy to oblige.

Fading

Natural wool will fade over time and this may be accelerated by exposure to strong light. Natural undyed colours may fade more than dyed ones. This should be taken into consideration when choosing carpets for areas that experience strong or direct sunlight.

Shedding

All pure wool cut-pile carpets will shed fibres when new, from where the wool has been cut to create the pile. This shedding is normal. It can be removed with a vacuum cleaner. It will soon cease and will not affect the appearance or durability of the carpet.

Pile Reversal

All velvet carpets may occasionally show pile reversal. This is a natural phenomenon where local conditions where a carpet is laid, cause sections of carpet pile to change direction, so reflecting the light differently. Despite a great deal of research, no common manufacturing process has been found to cause pile reversal so it is not a manufacturing fault. Pile reversal may change appearance but will not affect wear.

Pets and Pulled Loops

Cats and dogs can ‘pull’ loops in loop-pile or cut & loop carpets. Owners of very ‘active’ pets could consider one of Jacaranda’s cut-pile designs instead.

Customers are advised to Contact Us for Jacaranda’s full set of comprehensive ‘Trading Terms and Conditions’.